Refund and Cancellation Policy

of the BlackTech and Business Incubator.

Introduction:

This page is used to inform website visitors, The BlackTech and Business Incubator learners and other training partners who are enrolled in any of the BlackTech and Business Incubator training programs (virtual or physical training) about our refund, cancellation, and deferment policy.

Program and Training Cancellation

By completing your registration for a course and making a payment of full or installment fee,  you agree to the following terms and conditions, regardless of whether such registration was made through the BlackTech and Business Incubator website, via email, telephone, or any other means:

  • You have the right to cancel your class by requesting “course cancellation” 5 working days before the course start date. Course start dates are publicly published on our website, and made available to all students.
  • Students who pay for a course late(that is lesser than 5 days before the start date) cannot cancel their course once the course’s cohort has started.
  • The BlackTech and Business Incubator reserves the right to reschedule a course, which will be duly communicated within 2 working days of the scheduled date before the commencement of the class.
  • Cancellation of a course AFTER the program and training has started will attract NO refund, and students will be obliged to complete the training program which has been started.
  • The BlackTech and Business Incubator reserves the right to reschedule, cancel or change the date of an event due to unforeseen circumstances and this will be duly communicated.
  • In the case that The BlackTech and Business Incubator reschedules/changes the dates of an event, new dates will be communicated to affected clients within the shortest possible time.   
  • In the case that The BlackTech and Business Incubator cancels an event/course/program, a refund will be paid to the client depending on the circumstance or clients can switch their course for another program.  

Changing Course

  • Students can only change an already started course with the BlackTech and Business Incubator academic team’s approval.
  • The administrative fee for changing the course is 5%. The administrative fee only applies after the course has started.
  • If the course has not started, the student can request for a change of program up to 2 days before the start date, free of charge. This is however subject to the availability of seat.
  • Approval can only be granted a day before the training starts.
  • When approval is granted, the new course has to be paid for in full before the finance team can process the refund for the previously enrolled course.

Refund Procedure

  • In order to obtain a refund, learners must request a refund in writing via email.
  • After a request for a refund has been made (with reasons), the learner will receive an email with a refund form included, where they will be required to fill in a few details for their refund to be processed.
  • Refund is only approved when requested 5 days before the course start date
  • Refunds for course cancellation will take 10-15 working days to process.
  • Refunds on erroneous or overpayments will take 5 working days to process.
  • You need to send your payment information to info@theblacktechandbusinessincubator.com

Program Deferment

  • A student who for some reason(s) is unable to begin a program as at when due and wants to defer to the next cohort can defer.
  • A student can only defer to the NEXT cohort. For example, if you sign up for a April Cohort bootcamp/course and cannot take the program in April, you can only defer your training to the very next cohort of the same bootcamp course and not beyond that. Deferment to any other cohort beyond the next cohort is NOT allowed, and a refund WILL NOT be processed for such a situation, and the student will forfeit the amount paid for that program.

Program Access

  • A student is only allowed to be on the BlackTech and Business Incubator Virtual learning platform for 1 year after completion of the program. All rights and ACCESS to the platform will be removed after the stipulated duration of 1 year
  • Under the condition, a student requests for program cancellation once the class has started, they will be removed from the learning platform and will no longer have access to the content.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to Contact Us.

Policy Updates

This policy can be updated at anytime without prior notice.